Testimonials

“I am really impressed with the level of service at Answer America! Jan and Liz are friendly and exceptionally professional. We have had a great relationship for over four years.”

– Carol Moore; Combustion Heat and Power


“On two occasions my batteries had died in the pager so the operators at Answer America had to call me at home when I did not answer my page for an emergency. If they had not gone that extra mile we would have had a catastrophe. We have been with Answer America for over 11 years and plan on another 11!”

– Audrey Norberg; National Computer Systems

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Case Studies

Call Center Case Study

When Answer America received the call from a children’s specialty furniture company, the panic in the caller’s voice was obvious. She had been contacted by The Today Show and asked to appear on the program the following week. She was donating a large percentage of the purchase price of selected items to the 9-11 rescue effort. Knowing the impact this kind of exposure could have, she was looking for help and needed it fast.

Within 48 hours, Answer America had coordinated the myriad call forwarding details with the long distance provider and created an account for her in the Answer America system that instantly “popped” to her web site whenever a call rang in. All necessary information was readily available for the Answer America call center representatives at the click of a mouse including the shopping cart and credit card processing.

Thankful and relieved, she was able to calmly appear on The Today Show knowing that Answer America was professionally responding to and processing her company’s orders.

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Telephone Answering Service
Case Study

A large doctor’s office contacted Answer America looking to find a solution to their after hours emergency calls. They were using another service and were upset with the high cost of the service in comparison to the number of “emergency” calls they received. After gathering additional information from the doctors and office managers, Answer America was able to determine that a large majority of the calls were from people wanting to know office hours and general information.

Our sales team offered the solution of combining “Live” answering service with voice mail. Callers with emergencies were immediately given the option of pressing zero to reach an operator and callers wanting only general information were redirected to a recorded message that provided office hours, directions and other general information.

The actual numbers of calls routed to a live operator were drastically reduced resulting in a significant savings for the doctor’s office and a grateful long-term customer.

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