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How quickly can you set up my account?
Can you provide me with a telephone number, and can I publish that number as my own?
What methods are available to pick up or have my messages delivered?
Will my customers know they are speaking to an answering service?
How do I make changes to my account?
We have more than one office. Can we forward the calls from all of the offices to the same account?
Are my home or cell phone numbers given out to callers?
How do you answer my specific telephone number?
Q. How quickly can you set up my account?
A: For basic service requirements, we can implement our services rapidly in hours and days. For more complex service or call center programs, we can provide you with a time estimate after a quick assessment.
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Q. How much do you charge?
A: Experience has taught us that there are many factors which impact the fees for the services we offer. We provide customized solutions to help grow your business, and fees may vary depending upon the complexity of your communications requirements. After we mutually explore your needs, we can agree on the cost for the services you select.
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Q: Can you provide me with a telephone number, and can I publish that number as my own?
A: Answer America offers a Rent-A-Phone Number® service and can assign you a telephone number to use as if it were your own. However, the numbers we assign to you are billed to us by the telephone company. Accordingly, if you terminate service with us, you will be unable to take that telephone number with you.
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Q: What methods are available to pick up or have my messages delivered?
A: Your messages can be delivered by fax, e-mail, alpha pager, cellular telephone text messaging, voice mail relay, or by calling in and speaking to an operator.
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Q: Will my customers know they are speaking to an answering service?
A: Not unless you instruct us to identify ourselves as an answering service. Our operators ordinarily present themselves as an extension of your business.
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Q: How do I make changes to my account?
A: You can make changes to your call handling instructions at any time by either calling our customer service representative, speaking to an operator, or sending us a fax or e-mail to notify us of any changes.
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Q: We have more than one office. Can we forward the calls from all of the offices to the same account?
A: Yes, provided that the call handling instructions are the same for all locations. If not, then a separate account would have to be set up for each office location.
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Q: If I receive 75 messages and the package I selected includes 100 messages, do the unused messages carry over to the next billing period?
A: No. Similar to cellular phone airtime plans, you sign up for a certain number of minutes or messages that you are allowed during each billing period. If you do not use all of the time or messages allowed, they do not carry forward. If there is a continuing pattern over a period of three to four billing periods, you have the option of changing your service plan to better reflect your call volume.
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Q: Are my home or cell phone numbers given out to callers?
A: All phone numbers are considered confidential and are not given out unless you have provided us written authorization to do so.
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Q: How do you answer my specific telephone #?
A: You add the call forwarding feature to your existing phone service from your local telephone provider. This allows you to forward your line automatically when needed.
