• Increased hours of operation provided by skilled telephone professionals 24/7.
  
• Faster implementation of new campaigns.
  
• Reduced business operating expenses through economies of scale and call center specialization, without the hassles of maintaining your own call center.
  
• Account management expertise, experienced with projects similar to yours.
  
• Enhanced reporting capabilities provides your organization with timely, vital information enabling you to react to the marketplace.
  
• Increased sales and profits, reduced costs per sale, and better customer retention.
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Order Entry/Order Taking
Customized scripting makes it easy for us to take orders and provide information to companies of all sizes, from start-ups to Fortune 500. We offer direct response to catalog, magazine, newspaper, direct mail or promotional advertisements. Our professional telephone service representatives can process your calls in the most efficient and cost-effective manner possible. Our Telephone Service Representatives can also up sell and cross sell your products and services.
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Order Processing
Orders can be sent to you by e-mail or fax, or can be downloaded to a file which can be directly converted to your billing or shipping system. Answer America can also access your website during the call to enter order information directly into your database, eliminating any duplication of effort. We will also calculate the total charges to your customers, including taxes, shipping and handling. A variety of reports, both standard and customized, will provide your business with timely, detailed information on the results of your marketing efforts and level of customer satisfaction.
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Credit Card Approval & Processing
We can process and approve your customers’ orders for you. This will help to eliminate credit card fraud, prevent orders from being shipped without payment, and reduce processing costs by confirming each customer’s address in advance.
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Dealer Locator
Answer America identifies with ease the geographic location of the dealer closest to the caller by postal zip code or telephone number. Telephone Service Representatives assist the caller by providing specific directions or the best route for the caller to reach the right location.
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Customer Relationship Management (CRM)
Answer America’s telephone service representatives can provide the essential interface between your company and your customers. Our knowledgeable Telephone Service Representatives can answer questions or take comments about your product or service, regardless of the type or complexity. With easy access to other databases provided by the customer, Telephone Service Representatives are able to answer callers’ questions, refer callers, provide important information and more.
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Customer Service/Help Desk
Answer America’s help desk can be used to educate callers about your company, product or services or for problem resolution and troubleshooting by using a “decision tree” to arrive at a solution for more involved issues.
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Reservations & Appointment Setting
Our Telephone Service Representatives can make appointments or take reservations for seminars, training sessions or other functions, to maximize attendance and avoid overbooking. We can also make confirmation calls, send confirmation letters, and provide registration packet fulfillment.
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Sales Lead Capture
Using our customized call scripting capabilities, Answer America can ask the appropriate questions to qualify sales leads to be passed on to your salespeople, thus avoiding hours of unproductive time.
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